It is difficult to imagine our world without software. Since software is so ubiquitous, we need to stay in control. We have to make sure that the systems and their software run as we intend – or better. Only if software has the right quality, we will stay in control and not suddenly realize that things are going awfully wrong. Software quality management is the discipline that ensures that the software we are using and depending upon is of right quality. With solid understanding and discipline in software quality management, we can be sure that our products will deliver according to expectations, both in terms of customer and market commitments as well as business performance.
This article provides a brief overview on concepts and application of software quality management. It is driven by practical experiences from many companies and is illustrated with best practices so that readers can transfer these concepts to their own environments.
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