FAQs for the continuity of training and consulting projects

Dear customers,
Dear partners and business friends,

All training and customer projects are still carried out despite the special circumstances. Vector Consulting, our trainers and consultants have extensive experience with virtual training and remote consulting and have the necessary equipment.

We have put together some information regarding our virtual training and remote consulting for your reference. Please feel free to contact us should you need more clarity.

We hope that this exceptional situation is only temporary and wish you good health.

Your Vector Consulting Services

 

Customer Feedback

"Your virtual training was running very smoothly. Thanks very much to Vector Consulting for your great efforts in answering all our questions in a professional manner and giving us best practices to use in our daily work!"

- Eberhard Pflüger, BMW Group

 

"I appreciate Vector Consulting Services as a very experienced partner for improving our requirements engineering at our global software development teams."

- Florian Frischmuth, Ford

Virtual Training

1. Should I postpone my training to a later date?

It is not foreseeable when face-to-face training will take place again in view of the current pandemic. Therefore, we advise against cancelling or postponing training sessions. Furthermore, the home-office situation is the ideal opportunity for further training for many of us, since we will need to catch-up with other appointments once things clear up.

At Vector Consulting Services we offer all training in virtual format. Vector Consulting and our trainers have extensive experience with virtual training and have the necessary equipment. This enables us to achieve the same knowledge transfer as in face-to-face training and also the necessary interaction with the participants. The agenda remains unaffected, but with more breaks and short exercises.

 

2. How is the virtual training technically implemented?

Our virtual training takes place via Skype (audio, video, desktop sharing). From our experience with external Skype sessions, we recommend the use of the Skype Web App and the corresponding plug-in. The participants receive a technical instruction and of course all documents as PDF. Books, like our "Requirements Engineering" book, will be sent by mail.

When documents and videos are shown, we recommend using laptops, instead of smartphones, to talk and view content. In time before the training, we will send you the Skype link.

 

3. What is the price of virtual training?

Due to the absence of attendance costs, the price for open remote training is reduced by 10% per participant. Further discounts are applicable as before, for example the group discount of 10% from 3 persons. We continue to grant (full-time)students a 70% discount.

 

4. How do I register for a virtual training?

Simply fill out the registration form on the respective training page. You can also see which training is offered virtually here:

https://consulting.vector.com/int/en/trainings/overview/

 

5. Will I receive training documents?

Yes.

Before the training, we will send you PDF documents by e-mail.
After the training, we will send you books and training certificate by mail.

 

6. Is it possible to take IREB exams virtually?

Yes.

With Remote-Proctored Exams you can take an exam on your own computer. The exam supervision is done via webcam. When the exam is started, a plugin is usually installed on the computer where the exam runs in a secure environment.

 

7. How can I request a virtual in-house training for my company?

The online registration form only works for open training courses. In-house training must be officially ordered. When formally ordering, we reserve the respective time slot to avoid overbooking - especially in times of Corona pandemic, when customers order and cancel orders ad-hoc.

Please send your orders by e-mail to: consulting-info@vector.com

 

8. Is it possible to cancel at short notice due to the situation at Corona?

The general agreements such as Terms and Conditions are stable and will not be adjusted. After all, nobody knows how long the travel and work restrictions will last. If a training course is ordered, we make sure that it is carried out properly and at Vector quality.

 

9. Who can I contact if I have questions?

Please contact our Training Manager:
Ms. Marlén Hohmann
Email: Marlen.Hohmann@vector.com
Phone: +49 711 80670-1545
Or send us a message via consulting-info@vector.com.

Remote Consulting

1. Should I postpone my planned project dates because of the pandemic?

All our projects continue as usual. For more than ten years we have been carrying out consulting projects at the customer's request completely at a distance. We have now extended this so that you can continue working without interruption. We often hear that "from July everything is better", and we have to book appointments in summer. After the experience in China we cannot imagine that, though we hope so. Therefore, we advise against cancelling or postponing project dates.

Vector Consulting and our consultants have great experience in remote consulting and have the necessary equipment. We have been working with customers around the world for many years in distance projects and training. You can find positive feedback here:

www.vector.com/consulting-references

 

2. How are remote consulting projects technically implemented?

Our appointments take place via Skype (audio, video, desktop sharing). From our experience with external Skype sessions, we recommend the use of the Skype Web App and the corresponding plugin. Necessary documents are securely exchanged in advance. If documents and videos are shown, we recommend a laptop to talk and view content, instead of smartphones.

 

3. Due to the situation of Corona pandemic, is it possible to cancel at short notice?

The general agreements like "Terms and Conditions" are stable and will not be adjusted. After all, nobody knows how long the travel and work restrictions will last. If a training/project is ordered, we make sure that it is carried out properly and at Vector quality standard.

 

4. Who can I contact if I have any questions?

Please contact:
Ms. Anh Kim
Email: Anh.Kim@vector.com
Telephone: +49 711 80670-1535
Or send a mail to: consulting-info@vector.com